Privacy Policy

This Privacy Policy governs the manner in which FiberState, LLC (“we”, “our”, “us”) collects, uses, maintains, and discloses information collected from users (“you”, “your”) via the website fiberstate.com (the “Site”) and related services (including billing, support, colocation, hosting, IP transit, etc.). By accessing or using the Site or our services, you agree to this Privacy Policy.

1. Information We Collect

We collect two categories of information:

A. Information You Provide Voluntarily

Registration / Account Information: name, email address, mailing address, phone number, billing information (payment method, billing address), username, password.
Support / Service Requests: any content you submit through tickets or contact forms (e.g. descriptions of your infrastructure needs).
Transaction Records: records of purchases, invoices, service usage, communications.
Communications: emails, chat logs, correspondence with our support or sales teams.

B. Automatically Collected Information

Device & Usage Data: IP address, browser type & version, operating system, referring pages, pages visited, time stamps, and usage metrics.
Cookies and Tracking Technologies: cookies, web beacons, local storage, analytics scripts (for site performance, error logging, user behavior).
Log Data: server logs capturing requests, errors, access times, etc.

2. How We Use the Information

We use your data for:

Service Delivery & Operations: to establish and maintain your account, provide infrastructure (dedicated servers, colocation, IP transit), manage billing, support, and troubleshoot issues.
Communication: sending confirmations, updates, technical notices, promotional messages (if consented), security alerts.
Improvement & Analytics: analyze usage trends, monitor metrics, detect fraud or abuse, optimize site and infrastructure.
Compliance & Legal Obligations: comply with regulations, respond to lawful requests (e.g. subpoenas), protect rights, safety, or property.
Security & Protection: detect and prevent security breaches, malware, unauthorized access.

3. Legal Bases for Processing (for jurisdictions requiring this, e.g. GDPR)

Performance of a contract (to provide services you have requested).
Legitimate interests (analytics, fraud prevention, improving services) provided they do not override your privacy rights.
Legal compliance (when required by law).
Consent (for certain marketing or analytics cookies, where required).

4. Disclosure of Information

We may share your information in the following contexts:

Affiliates and Service Providers: to third parties who perform services (payment processing, hosting, analytics, customer support) under confidentiality obligations.
Legal Authorities: when required by law, regulation, judicial process, or governmental request.
Business Transfer: in connection with a merger, acquisition, or sale of assets (with notice).
Protection of Rights: to enforce our policies or protect against fraud, illegal activity, or harm to users or the public.
Aggregate / Anonymized Data: we may share de-identified or aggregated usage data for research or marketing (without identifying you).

5. Cookies & Tracking

We use cookies and similar technologies to:

Enable site functionality (e.g. authentication).
Maintain session state.
Monitor performance and usage (via analytics).
Personalize content or offers (if you consent).

You can manage or disable cookies via your browser settings; however, disabling cookies may degrade certain features of the Site.

6. Data Security & Retention

We implement administrative, technical, and physical safeguards to protect your data (e.g. encryption, access controls, audits).
We retain your personal information only as long as needed to fulfill the purposes listed (service provision, legal compliance, dispute resolution).
After that, we securely delete or anonymize data, unless retention is required by law.

7. International Transfers

If you are outside the U.S., your information may be transferred to, stored, or processed in the U.S. (or other jurisdictions) where we or our service providers operate. By using the Site or services, you consent to such transfer, processing, and storage under this policy.

8. Your Rights & Choices

Depending on your jurisdiction, you may have rights such as:

Accessing your personal data.
Correcting or updating your data.
Deletion (erasure) of your data.
Restricting or objecting to processing.
Data portability.
Withdrawing consent (for applicable processing).
Opting out of marketing communications.

To exercise these rights, contact us at the email below. We may require verification before acting.

9. Children’s Privacy

Our Site and services are not directed to children under 16 (or applicable age in your jurisdiction). We do not knowingly collect personal data from minors. If we learn of such data, we will take steps to delete it.

10. Third-Party Tools & Links

Our Site may contain links to third-party websites or embed third-party tools (analytics, social media, payment gateways). Those third parties have their own privacy policies and practices. We are not responsible for their content or practices.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will post a revised version with an updated “Last Updated” date. We may also provide additional notice (e.g. email). Continued use after changes implies acceptance.

12. Contact Information

For questions or requests relating to this Privacy Policy or your data, contact:

FiberState, LLC

Email: noc@fiberstate.com

Address: 106 East 13200 South, Draper, UT 84020, USA